$9.95 FLAT SHIPPING RATE APPLIED AUSTRALIA WIDE - $20 FLAT SHIPPING RATE APPLIED FOR USA AND NEW ZEALAND ORDERS NO MATTER HOW LARGE YOUR ORDER.
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Customer Care

 
Postage & Delivery
In order to maintain affordable product prices, a flat postage fee of $9.95 applies to all orders Australia wide. All parcels are sent via Australia Post or Fastways Couriers Post and should arrive within 5 to 10 business working days from date of dispatch (excluding Western Australian orders which take up to 14 days depending on the freight comapany). Please note, Fastways Couriers cannot ship to PO Boxes. International parcels and parcels for Western Australia will be shipped using Australia Post. 

International Postage and Delivery (USA and New Zealand)
In order to maintain affordable product prices, a flat postage fee of $20 applies to all orders to the USA and New Zealand. All parcels are sent via DHL Express and should arrive within 5 to 10 business working days from date of dispatch. We cannot ship to PO Boxes.  


Promotional codes
Mamá y bebé is always trying to offer affordable and stylish maternity and breastfeeding sleepwear. Our promotions are our way of thanking you for your custom and as such only one promotional campaign is redeemable at a time and only available on full priced items. Promotional codes do not apply to already discounted items or in combination with multiple offers such as our bundled items. If you use a promotional code and it is not working, please ensure you have no discounted products in your cart at check out. 
Exchange/returns policy

If you would like to exchange your items, please email the details of your new order to orders@mamaybebe.com.au and your new order will be despatched once we receive the incorrect items sent back to:

Mamá y bebé EXCHANGE
PO Box 56
Red Hill Qld 4059 


We are happy to exchange within 14 days of the dispatch date of the order but must be returned in their original packaging and condition. Items must have original tags, be unworn, unwashed, and have no odours. Exchanges on promotional items is not available so please choose carefully. 

Refunds

If you would like to refund your items, please email the details of your new order to orders@mamaybebe.com.au and your full refund will be submitted once we have received the items at:

Mamá y bebé REFUND
PO Box 56
Red Hill Qld 4059 


We are happy to provide a refund within 14 days of the dispatch date of the order but must be returned in their original packaging and condition. Items must have original tags, be unworn, unwashed, and have no odours. Refunds on promotional items is not available so please choose carefully. 

Please note Gift Vouchers are non refundable.

 

How to order

Online ordering
Order online 24 hours a day at www.mamaybebe.com.au or email your order to orders@mamaybebe.com.au.

You will receive a confirmation email from us with an order reference number.

Payment options (Australian orders)

Direct Banking
Simply deposit your order amount into Mamá y bebé’s business account and email orders@mamaybebe.com.au to advise that payment has been made and we will proceed with your order. Bank deposits must be in Australian dollars.

Name of Account: Mamá y bebé
Bank: National Australia Bank
BSB: 084 004
Account number: 17 738 7255

Credit Card (Mastercard, Visa or paypal)
Make payments online with paypal, your Visa or MasterCard. Simply select the option to pay at the checkout. You will be redirected to a secure-server page where you can enter your credit card information. You will then be prompted to confirm or cancel the transaction. When a transaction is successful, we will then provide you with an electronic receipt.

Payment options (New Zealand orders)

Direct Banking
Simply deposit your order amount into Mamá y bebé’s business account and email orders@mamaybebe.com.au to advise that payment has been made and we will proceed with your order. Bank deposits must be in Australian dollars.
Name of Account: Mamá y bebé
Bank: National Australia Bank
BSB: 084 004
Account number: 17 738 7255

Paypal

Make payments on line with paypal to orders@mamaybebe.com.au

 

Security & Privacy

Mamá y bebé respects your privacy. All information provided will be treated in strict confidence. Mamá y bebé will not reveal, disclose, pass on, sell, rent, distribute, share or licence your personal information to any third party that you may have provided to us.
Mamá y bebé does reserve the right:

to cancel any order, at which time, we will immediately notify by e-mail or phone, using the e-mail address or number/s provided. We will refund the funds paid using the original method received.
that all orders are subject to availability of stock
to take reasonable steps to verify that the order and credit details are bona fide.
How does Mamá y bebé use your information?
We use the information we collect to:

provide you with information and services you request
communicate with you about your orders, service updates and any other administrative issue
resolve disputes, address complaints and troubleshoot technical problems

 

Manufacture


All Mamá y bebé products are made in China.

Fabrics and care

Pyjamas

Mamá y bebé Oristana, Siena, Teneriffe, Avignon, Eze and Chamonix pyjamas are made of soft cotton/spandex blend. Machine wash in cold water. Gentle cycle with other colours. Do not bleach. Tumble dry on low and iron on low heat.

Mamá y bebé Villefranche and Nice pants and shorts are made from 100% cotton. Machine wash in cold water. Do not bleach. Tumble dry on low.

Mamá y bebé Monaco and Andalucia Maternity and Breastfeeding dresses are made of a 95% vicose and 5% spandex. Machine washable in cold water, Gentle cycle with like colours, Tumble dry low, Lay flat to dry, Iron at low heat if required. Do not bleach.

Mamá y bebé Casablanca and Valencia style pyjamas are made of polyester spandex blend. Machine wash in cold water. Do not bleach. Tumble dry on low.