$9.95 FLAT SHIPPING RATE APPLIED AUSTRALIA WIDE - $20 FLAT SHIPPING RATE APPLIED FOR USA AND NEW ZEALAND ORDERS NO MATTER HOW LARGE YOUR ORDER.
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FAQs

Product FAQs

1. Do I need to wear a bra with the maternity and breastfeeding pyjama tops or the nighties?.

Eze is designed to be worn without a bra and has sufficient support without compromising comfort. Eze is also designed for the mummies-to-be and new mummies who prefer looser fitting items. Teneriffe is a tight fitting maternity and nursing top ideal for feeding baby post pregnancy and is perfect if you prefer to wear tighter fitting items. Both items can also be worn with a bra if you prefer extra support. Breastfeeding pads can easily be inserted to stop any leakage even without a bra. 

Valencia, Casablanca and Malibu are also designed to be worn without a bra and offer sufficient support without causing discomfort. You may wish to wear a bra if you prefer extra strong support. But it is not required. Breastfeeding pads can also been worn easily, inserted to stop any leakage even without a bra. 

All fabrics are a minimum of 180g thickness and provide discretion around the nipple region.

2. Do I wear Mamá y Bebé maternity and hospital pyjama pants below or above my bump?

Mamá y Bebé maternity and hospital pyjama pants have been designed to wear either above or below your baby bump. The length of all pyjamaas consider our tall mummies and there is sufficient length if you decide to wear your pants above your baby bump. The satin ribbon waistband is super comfortable and won't rub particularly if you have a caesarean scar to consider.

3. Will the cotton/spandex stretch enough during my pregnancy and bounce back post?

Mamá y Bebé maternity and breastfeeding tops and nighties are all made from either cotton/spandex or polyester/spandex fabrics made especially to stretch during pregnancy and post. The quality of our cotton is impeccable and you will find your products will bounce back once baby arrives. Please ensure you follow care instructions to ensure you maintain the life expectancy of your garment. Many of our customers are utilising their products with their second and third babies by carefully following the care label.

4. Can I see my baby whilst feeding, wearing the Mamá y Bebé nursing cover?

Yes. The Mamá y Bebé San Sebastian nursing cover is designed to see your baby when feeding. The boning provides a protruded neckline to see your baby. Nursing covers arrive flat from our manufacturer so when you receive your nursing cover, remember to bend the boning for a extended period of time. You will find with continued use it will stay in shape. 


Shopping FAQs

1. What should I do if I have trouble logging in?

If you are already an account holder and you have forgotten your password, you can request a new one by clicking on the FORGOT YOU PASSWORD link in the Account login area. This will send you an email to the email account you registred with and you can then reset your password. 

2. Why does my promo code not work?

Promo codes are only available on fully priced items and further discounts cannot be redeemed on already reduced stock. Please check your cart to ensure no sale items are affecting your ability to check out. Please also check the expiry date of your promo code. If you experience any further issues, please contact us via email at admin@mamaybebe.com.au and we will endeavour to find a solution to the problem during business working hours (10am - 4pm EST)

3. The store discount is not showing in my cart ?

Please ensure you have entered your promo code in the PROMO CODE field at the cart page. The discount applied will appear at the bottom of the checkout paid. For example "Discount (Bounty2013xxxx)". Gift vouchers are not considered promo codes and should be selected as a payment option at the payment stage at checkout. If you experience any further issues, please contact us via email at admin@mamaybebe.com.au and we will endeavour to find a solution to the problem during business working hours (10am - 4pm EST)

4. What should I do if I want to add or remove the items in the cart?

To add extra items to your cart, simply select the Continue Shopping box which appears on the bottom left hand side of your cart. To remove items, please select the rubbish bin icon and select update. 

 

5. Buy 3 and receive 4th item free campaign. How does this work? 

The system will automatically allocate the 4th free item as the item lowest in value. 

 

Payment FAQs

1. What payment facility do you use?

Mamá y Bebé offers payment via the National Australia Bank credit card facility. We do not store credit cards and you will be asked to reenter details when you return to our site for future orders. We also offer payment via paypal and direct deposit. 

2. How do I know if my payment has been received?

If you have selected payment via direct deposit and your payment has been received, your order status will be updated to Processing. Please log in to see the status of your order. 

3. Is your payment secure?

Yes, the mamaybebe payment is secured using SSL for encrypted communication with our payment partners. Additionally mamaybebe does not store your credit card details.

4. What SSL do you use.

The mamaybebe website uses a SSL certificate issued by GeoTrust. GeoTrust is one of the largest reputable certificate authorities. You can find out more information on GeoTrust at https://www.geotrust.com/


Shipping FAQs

1. How do I change my shipping address?

Please email your new shipping address to admin@mamaybebe.com.au and will update your address. Please note all parcel are despatched from Monday to Friday by midday EST.

2. When will I receive my items after I place an order?

All orders are despatched from Monday to Friday by midday EST. Please allow 3 to 7 working days for eastern seaboard destinations and 10 working days for Western Australia orders.

3. What are the shipping rates and who do you ship with?

A flat fee of $9.95 shipping fee is applied. Mamá y Bebé chooses to ship via Fastway Couriers and Australia Post depending on the weight, size and location of your order. 

4. How do I know if my items have been shipped or not?

You will receive notification via a shipment email notifying when your order was shipped and what your tracking number is. Depending on which postal system, please go to http://auspost.com.au/track/track.html or http://www.fastway.com.au and insert the tracking number provided to track your order. If you experience any further issues, please contact us via email at orders@mamaybebe.com.au and we will endeavour to track your parcel on your behalf during business working hours (10am - 4pm EST). 


After sales FAQs

1. How can I return purchased items?

Mamá y Bebé makes returning your items easy. Simply email us at enquiry@mamaybebe.com.au and request a refund or exchange and we will provide a prepaid postage bag for you to insert the incorrect or unwanted item. Refunds are charged at $9.95 and first time exchanges are free. Please note, refunds are not available on sale items. 

2. Can I exchange or return products?

If you would like to exchange your items, please email the details of your new order to orders@mamaybebe.com.au and your new order will be despatched once we receive the incorrect items sent back to:

Mamá y bebé EXCHANGE
PO Box 56
Red Hill Qld 4059 


We are happy to exchange within 14 days of the dispatch date of the order but must be returned in their original packaging and condition. Items must have original tags, be unworn, unwashed, and have no odours. Exchanges on promotional items is not available so please choose carefully. 

If you would like to refund your items, please email the details of your new order to orders@mamaybebe.com.au and your full refund will be submitted once we have received the items at:

Mamá y bebé REFUND
PO Box 56
Red Hill Qld 4059 


We are happy to provide a refund within 14 days of the dispatch date of the order but must be returned in their original packaging and condition. Items must have original tags, be unworn, unwashed, and have no odours. Refunds on promotional items is not available so please choose carefully. 

Please note Gift Vouchers are non refundable.

 




... What the others are saying

"I received my mama y bebe delivery on Tuesday and I wanted to let you know that it was wonderful! I haven’t used your company before however the products that I ordered look terrific. The packaging was so lovely and the free postpartum belt was a nice surprise. I am looking forward to ordering more from mama y bebe in the future".

Regards, Nicole

"The service I received recently was impeccably. In todays 'slap happy' retail world, the staff at Mama y Bebe couldn't have helped me more. Thank you again" 

D Duffield

 "It was so good to have your dresses in the early days- having clothes that still looked good but not having to struggle to feed my baby or fit into pre-pregnancy clothes was such a relief!" 

S Davis

 "Great quality, comfortable wearing!"

Shannon

"I love my breastfeeding pajamas and the bottoms are made of lovely material and easy to move in bed!"

L Blackwell

"I couldn't be happier with the whole shopping, ordering & delivery experience- not only is your site well presented, it is easy to view & navigate around- so much that I ended up ordering more that my initial requests. The ordering process was easy & I was well informed on the process as it progressed. I was surprised to receive the order so efficiently based on my expectations being in a more rural town. All items are beautiful & of the high quality I was hoping for. Just awaiting bubs arrival so I can try out the nappy bag too".

S Rettke